FOR COMMON QUESTIONS :
1: What is your customs guarantee?
Our shipping takes only 7-30 working days and is guaranteed. That means guaranteed through customs and guaranteed delivery to your door! You don't need to worry about customs seizure or insurance because we guarantee it; we will reship once at our expense.
We understand your concerns regarding the matter but, I would like to inform you that 99% of our customers receive their packages with no hassles. In off chance that there is a problem we will reship once at our expense.
In order to guarantee a secure route through customs and avoid high import taxes and duties, we pack our products in a special way. We also mark the package at a low value and we ship only small quantities. We hope you find this to be the building blocks of a long standing relationship with us.
2 How do I return for a refund or exchange?
In order to process your return you must send us an email with the details of your order and the items you would like to return. In order to process a replacement or refund you must return the items you received at your expense and provide a tracking number. We do not charge re stocking fee.
3: How to order?
1).check on handproduct to order
2).checkout register or login to pay
3).First time users register then pay w/Master card or Visa or Paypal.Existing users enter your pin,check out and pay
4: Can i get the wholesale price?
yes,of course.the whole price depend amount of your order. Please contact us before purchasing with your details and we can better discount for you.
6: Are all product on web available?
Most of the product are available and can be shipped in 2 day after payment. But due to the numerous orders we handled every day, some product will be out of stock sometimes, we will answer your order and inform the earliest availability.
7: Do you guarantee customs clearance?
No. However 99% of our customer receive their products successfully. We are more willing to ship the products in small packages to different address you offered to avoid such issue.
8: What is a CVN number?
CVN stands for Card Verification Number (sometimes called CID - card identification number or CVC - card verification code), and it is one of the ways that merchants and card issuers are working together to increase credit card security. The number is a 3 or 4 digit code that is added to your card on either the back, above the signature strip, or the front, above the embossed number. It never appears on receipts or imprints of your card. For your protection, we do not store CVN numbers in your records, even if we store your main credit card number. You will need to enter your CVN each time you make a purchase. The graphic at right shows where to find your CVN number.
9: Where Is My Order?
Once you have placed an order, you can check its status at any time. Orders are grouped into one of two categories: 1) shipped or 2) unshipped/partially shipped. It is sometimes possible to make last-minute changes to unshipped orders.
To view the details of a particular order, select "My Account" from the navigation bar at the top of the page (if you have not done so already, you will be prompted to sign-in before accessing you account). Next, select the heading "Order History". Select the order you would like to view and the order details page will appear.
Once an order has shipped, you will receive a shipment confirmation email that evening, containing your tracking information. You may also contact us for assistance tracking your order. You need have the order number ready.
10: Why buy from us?
The internet provides the opportunity for all of us to access the products we covet. Unfortunately, it also provides the chance for opportunist entrepreneurs to take advantage of the impersonal nature of web shopping. I began in this business as a customer, and believe me you can run into any myriad of scams.
11: International cards payment Q&A
1)Why can’t my card pay normally?
Due to bank regulations, each order has to be no more than USD 600, please order separately if limit’s not enough. We apologize for any inconveniences these may cause.
Enclosed:Causes of Transaction Failures
There are bound to transaction failures in terms of creditcard transaction.The most frequent causes of transaction failure are as follows:
※.uncomplete transaction procedure by customers
If no order can be found in our system, i.e. no Ref.NO.is generated in our system, that means the relevant customer has not finished the tranaction flow .These transactions are stopped on the way to the payment gateway .
※.Rejection by the card issuer
(1)uncomplete card informatin entered or entered in wrong format(for example, uncomplete information about email and address,non-ISOstandard country code,wrong 3D authenification code entered);
(2)card expired;
(3)insufficient balance in card;
(4)listed card of risk(for bad transaction history,or being backlisted by bank and so on);
(5)unaccepted zone card by the bank(creiditcards from isolated countries are not within the white list).
2)Whether secured code service charges or not ?
It does not charge any fee to increase this service.
3)Why is the net speedvery slow during the payment?
When you submit your credit card information, the IPS platform is verifying the identity to the relevant bank through 128 key encryption,.Moreover, if your credit card is issued by an overseas bank, the network itself will also delay certain time about 10 seconds.
4)How to make the secure verification for my payment card?
You can apply for the secure payment verification on line. The user holding the VISA card may directly enter http://www.visa.com/globalgateway/gg_selectcountry.html?retcountry=1 page to choose your national page to carry on the application. Usually enter the personal option and then choose visa security service. Then application is allowed on line. Certainly you can also use search engine, for instance fill visacard and English name of your coyntry at www.google.com and carrie on a fast search, then carrieon visa security search in our country visacard search engine page. The English customer may directly enter the http://www.visaeurope.com/iusevisa/uk.html page to apply, the American customer may directly enter the https://usa.visa.com/personal/security/vbv/index.html page to apply while the Canadian customer may directly enter the http://www.visa.ca/verified/card_howto.cfm page The MASTER card usercan directly enter http://www.mastercard.com/us/index.html to choose the corresponding country to carry on this application in the page of your nation. Usuallychoose the mastercard secure code service option in cardholder service. Certainly you can also use search engine. For instance, fill in mastercard and your nation’s English name in www.google.com to carry on the fast search, then directly seeks secure code or safe shopping online in national mastercard search page.The JCB card user may directly enter http://www.jcb.co.jp/Jsecure/whats.html#shikumi to examine the instruction of J/Secure.
